Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
Estimated delivery times:
South Africa
8–12 Business Days
Delivery times may vary depending on your location.
Shipping Costs
Shipping costs are calculated during checkout.
Free shipping promotions may apply from time to time.
Tracking
Once your order has been dispatched, you'll receive a tracking number via email.
Delays
Unexpected courier delays may occur.
NeoSmile cannot guarantee exact delivery dates.
Incorrect Address
Customers are responsible for providing the correct delivery address.
If an incorrect address is provided, additional shipping charges may apply.
Lost Packages
If your parcel appears lost, please contact us immediately.
We'll work with the courier to investigate the shipment.
CONTACT INFORMATION
Contact Us
We'd love to hear from you.
NeoSmile
neosmile.sa@gmail.com
🌐 Website
Customer Support Hours
Monday – Friday
08:00 – 17:00 (South African Time)
We aim to respond to all enquiries within 24–48 business hours.